SHIPPING & RETURNS

SHIPPING

At Cipriani our clients are as important as our products.  Therefore, all orders are processed with the greatest care and attention.  We have chosen PostNL to be our partner for national parcel deliveries within the Netherlands and UPS for international parcel deliveries, because they have a strong reputation for providing their services fast and secure. 

 

Country Delivery Time Shipping Costs
Netherlands 1 - 2 days

Free on all orders over €100,- 

Belgium, Germany, France, Italy,

Luxembourg, Spain, Portugal

3 - 5 days

Free above €300,- otherwise €25,-

Rest of EU member states 4 - 6 days

Free above €300,- otherwise €25,-

Rest of World 4 - 10 days

Free above €300,- otherwise €25,-

 

We ship with:

RETURNS

If the order does not meet expectations or if there is a change of mind about the purchase, the client must inform Cipriani as soon as possible. For a full refund the goods must be returned undamaged within 14 days of delivery and not have been used or worn.  We strongly advise the use of one of the following procedures when returning items:

 

* Only when You made an account when ordering, go to cipriani-online.com/shipping-returns and use your order details to log in. Select the products you wish to return and ship your item(s) to the return adress under here

 

* Ship by post or courier (which one your prefer) your returns to Cipriani and after reception we will arrange a refund or exchange.

 

Refunds will be made within a maximum of 7 days. Any costs made returning merchandise to Cipriani will not be reimbursed by Cipriani.

 

If an item exchange is required this will be despatched/shipped within a maximum of 2 days after receipt of the returned undamaged item.

 

Feel free to contact us for any questions concerning your received goods, return or refund. You can reach us by phone on +31703557486 or through e-mail at info@cipriani-online.com

 

Return adress:

Cipriani

Gevers Deynootplein 131

2586 CR  Den Haag

Netherlands

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